As you may know, on December 21, 2006, Governor Granholm signed legislation to promote competition in providing video/cable service in the state of Michigan. This legislation is known as Public Act 480 of 2006, MCL 484.3301 et seq, the "Uniform Video Services Commission (MPSC) is the agency designated to implement the Act.
The MPSC is responsible for handling video/ cable customer complaints. If customers have a complaint, they should first attempt to resolve the complaint by directly contacting their video/ cable company. However, if customers are not able to resolve their complaints with the company, they may contact our office for assistance. Video/cable customers may contact the MPSC by the following means which are dedicated solely for video/ cable issues:
Telephone: (866) 552-7725
Fax: (517) 241-2400
Mail: Michigan Public Service Commission
Attn: Video Franchising
6545 Mercantile Way
Lansing, Michigan 48909
The MPSC also has a very user-friendly website dedicated to providing information on video/cable issues.